Top instant messaging apps for customersĬonnect your business to your customers with the best instant messaging apps.

The best choices are affordable, intuitive, and customizable. This internal business instant messaging occurs through software installed on desktop computers and instant messaging apps business employees install on their mobile devices. Internally, corporate instant messaging digitally connects executives to predefined teams and individuals. However, platforms vary in the degree of message management and chatbot automation. On the business-to-customer side, this makes the best instant messaging apps popular among consumers and able to fully integrate into your internal business systems. What is business instant messaging software?Įxternally, messaging software allows your business to converse with customers by desktop or mobile device. With our world evolving at record speed, secure instant messaging apps for businesses are on the rise-improving external customer service, internal communication, workflows, and employee retention. Not to mention, the workplace continues to expand beyond 4 walls, with 71% of employees working from home most or all of the time as a result of the pandemic and 25% of all professional jobs expected to remain fully remote by the close of 2022.

More than half of office workers (54%) say their coworkers are their top reason for job satisfaction-which ranks above the work itself (42%) and even salary (40%). Internally, connected teams are more productive- and happier. Live chat has become the leading digital contact method: 42% of online customers prefer instant messaging for business matters, compared to 29% who prefer email or 16% who prefer social media. If you’re not using instant messaging platforms for your business yet, there’s no better time than the present to make the shift.

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